Slotuna Withdrawals: Processing Time, Limits and KYC

Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday.

At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

You must provide these documents and information within 30 (thirty) days after the request is made.

We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than 0.75 CAD of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.

If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.

void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

Wagering requirement has to be met within 10 (ten) days for casino bonuses and 30 (thirty) days for sports bonuses after the bonus is received. Once this period has expired, the available bonus and any winnings derived therefrom will be voided.

If you received any no-deposit free spins, you agree to have your winnings from this promotion capped at 120 CAD, in addition to the wagering requirement of x40 (forty) on the derived winnings.

Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 30 CAD no-deposit bonus will have a maximum withdrawal limit of 150 CAD.

placing individual bet amounts greater than 150 CAD before wagering is met;

Some promotions require you to make a deposit (the "associated deposit") of a defined minimum amount in order to be eligible for the same.

If an Account Holder does not log into his Account for a period of 180 (one hundred eighty) days, the Account will be considered as 'Inactive Account'. Each Month we may charge 10 CAD as an administration fee while the Account remains Inactive.

All promotions are restricted for residents of Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia.

If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.

We will inform you of the outcome of your complaint within 10 (ten) days of receiving the complaint. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is necessary to complete it, such period may be extended further.

Customer Support Team will provide an initial response to your query through the support email inbox. Should a complaint arise from the initial response, as defined above, Customer Support Team will advise you to send your detailed complaint in written form to: