Lucky Nugget Withdrawals: Processing Time, Limits and KYC

During this period [Rolling 24 hours from initiating your withdrawal - No withdrawal processing over weekends] withdrawals will be held in a pending state, during which the balance is accessible to the players and can be reversed, thereafter it will go for processing.

All cashout requests are subject to a 24‑hour pending period before processing begins, after which approved withdrawals are issued via the chosen payment option.

The maximum withdrawal amount per 24-hour period is GBP10,000 or currency equivalent.

Players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Casino Group will liable for detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week.

in accordance with regulations established by our Regulators, the Casino is required to verify a player's identity upon single or cumulative transactions of €2,000 or more (or the equivalent value of the player's chosen currency).

The Casino reserves the right to ask You for verification documents upon registration and / or prior to processing financial transaction.

There may be charges incurred for withdrawals. Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit.

The casino reserves the right to confiscate any funds that may have been left in-play on any game (Excluding Video poker) for 90 days or longer.

If you are found to be in breach of the warranty contained in clause 1.2 above, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino.

Bonus amounts are subject to a minimum wagering requirement of at least 70 times ("Play- Through Requirement") before it can be transferred from your Bonus Balance to your Cash Balance.

The Bonus amount is subject to a minimum play through (wager) of 200 times (200x) by you before it can be transferred from your Bonus Balance to your Cash Balance ("Play Through Requirement").

In the event that a Player has a positive cash balance after the 70x wagering requirement is complete and such Player attempts to make a withdrawal, the withdrawal will be capped at 100 Casino Credits (in the Player's currency of play) and the remaining cash balance will be forfeited.

Where a Sign-Up Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited.

The maximum bet while a bonus is actively being played through is €8 per round and 50c per line.

You will receive the 40 bonus spins on your first successful purchase of 1 currency unit or more.

Method Visa Deposit Withdrawal Min.

an administration fee equivalent to 10 Euros of such credit balance shall be levied monthly over a 18 month period, after which the remaining balance will be forfeited.

"Inactive Account" means a Player's Account which has not recorded any login and/or logout for a period exceeding 6 (Six) consecutive months without the requirement of any financial transaction;

Customers may submit a formal complaint by emailing [email protected] . Only correspondence sent to this designated email address will be recognised as a valid formal complaint.

A formal complaint must be raised within 6 months of the issue occurring.