Guts Withdrawals: Processing Time, Limits and KYC

Visa and MasterCard withdrawals: 1-3 banking days Bank Transfer Withdrawals: 1-3 banking days e-wallet Withdrawals:

The withdrawal is in excess of the minimum withdrawal amount of €/£10 or the equivalent amount in any other currency.

we may carry out identification and verification Checks on a player reaching EUR 2,000 in cumulative lifetime deposits.

Passport, national identity card or driving license together with a recent utility bill (e.g. gas, electric, council tax, bank or building society statement,) less than three months old;

We reserve the right to charge a fee amounting to our own reasonable costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.

Your Player Account may be closed by us immediately;

If you are found to be colluding with other players - for example, one person betting on the player and another on the banker - your bets may be cancelled, your account closed, and any deposits made by you may be forfeited.

Standard wagering of at least 35 (thirty-five) times applies to deposit bonuses, before the funds can be withdrawn or played on other products, unless otherwise stated in the specific offer or campaign.

Wagering requirements need to be fulfilled within 7 days since the bonus is credited, otherwise bonus funds and winnings will be forfeited.

The maximum bonus amount that will be awarded is $250.

The maximum bonus balance that can be converted to withdrawable cash is $1,500.

Until the play through requirements have been met, the maximum bet allowed on any game is €5. This includes double up wagers after the game round has been completed.

A minimum deposit of €10 is required to claim any deposit or reload bonus, unless otherwise stated in the offer.

100% Sports Bonus when you make a minimum deposit of $15.

if a player account remains inactive (i.e. when no login is performed via the Website) for a period of more than 12 months, we are entitled to charge a monthly account maintenance fee of €5, starting on the 13th month of inactivity.

we do not permit new accounts to be opened by customers resident in certain jurisdictions, including the United States of America (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands)

Players from the following countries are not permitted to receive the first deposit bonus and or any deposit bonuses unless otherwise stated:

We will endeavour to supply a final answer within ten (10) days of receipt of your communication.

We have appointed eCOGRA (www.eCOGRA.org) as our Alternative Dispute Resolution provider ("ADR"). You have free right of access to them as an ADR provider should you remain unsatisfied with the results of our complaints procedure above.