Energy Withdrawals: Processing Time, Limits and KYC
Energy's terms state that withdrawals are processed up to three (3) business days. The withdrawal limit is quoted as €5,000 per day. A verification (KYC) clause applies before payouts. Checked October 16, 2026.
Stated processing time 3 business days #4 of 14 on the payout board
Maximum withdrawal €5,000 per day
Minimum withdrawal €10
- Official site
- energycasino.com/en
- Licence in the site footer
- MGA/B2C/224/2012
- Operator in the site footer
- Probe Investments Limited
- Documents read
- General Terms and Conditions - EnergyCasino (Last updated on 06.08.2026)
- Player complaints quoted
- 10
Probe Investments Limited is licensed to provide gambling services to customers located outside the United Kingdom under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).
Payments
Not published before sign-up Energy does not publish a table of withdrawal methods with amounts and times that can be read without an account. The limits and times on this page come from its terms instead.
Payment methods shown on the site at our check: Interac, Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, Jeton, Apple Pay, Google Pay, Bank transfer, Neosurf, Trustly, ecoPayz. A logo shows a method is offered, usually for deposits; it does not confirm the method is available for withdrawals.
Withdrawal processing time
Once a withdrawal request is submitted, it can take Energy up to three (3) business days to process the request.
I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th. During this time, I had to submit the same documents (bank statements, proof of address, etc.) multiple times. Even though I provided everything they asked for immediately, they kept delaying the process. A three-week wait for a withdrawal is completely unacceptable in this day and age. Save yourself the trouble and play elsewhere.
I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending for 7 days. Customer support keep lying saying there is a ‘technical fault’ delaying the withdrawal and have 5 times, patronised and harassed me asking why I want the withdrawal to be ‘sped up’. Imagine asking a customer who is waiting two weeks for a withdrawal, 7 whole days after the account is verified, why they want the withdrawal to be sped up. Absolutely abhorrent customer service and casino. I will be making a complaint to their licensing provider today if the withdrawal is not processed. I will update this review once the withdrawal is done.
Withdrawal limits
The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player's jurisdiction and selected currency.
The maximum withdrawal amount per day is €5,000. For the user's protection in any 24-hour period, the user may only withdraw the maximum amount of €5,000 unless a larger amount has been agreed by prior arrangement.
Verification (KYC) before you withdraw
As per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000, we must verify the player's identity.
After a big win on the site i couldnt cash out, got in touch with support after sending them documents 3 days went by nothing happened contacted them again and said they looked into my case and found out i had multiple accounts and suspicous acitivty on all of them. Never ever use this site. Nobody
They do not want to approve my withdrawal and keep making up reasons. Your account is not fully verified, then they approve and reject it again saying that I cannot withdraw to my card and I need to use another bank account. Doing anything to stop withdrawing the money and keep sending it to my wallet to play. Avoid this scheme casino!!!!!
Players that reached threshold will have to provide the required KYC documents within 30 days, otherwise their accounts will be restricted.
Deposit and withdrawal fees
Please be informed that an administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency at daily exchange rate), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.
Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency at daily rate) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing.
When winnings can be voided
Energy reserves the right to close your account permanently and confiscate any potential winnings, should you violate this condition and register from any of the currently "Excluded Countries".
I won like 1k$ and after try to withdraw they closed my account because "I had already account there" but I didn't. Scam
When it comes to paying out they probably won’t bother! Easy option is to not play here in the first place. They confiscated my winnings as said I had a duplicate account however never proved it. Also if this was the case then why allow me to register? They are awful so please do not give them your money. Awful customer service also. Stick to the trusted providers!!
Energy reserves the right to request proof of age documentation from any user at any time and any winnings will be confiscated if on completion of age verification the customer is shown to be underage.
Wagering and bonus expiry
Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once.
Do not fall for this awful casino site, promotion gives you 50 free spins no wagering upon £10 deposit, but your winnings can not be withdrawn without wagering £10 you deposit, unless you pay 3% fee for withdrawal. What a joke, also deposit takes 2 seconds (I saw in comments takes a day to others) however, withdrawal takes 3-5 days. The website is laggy, the T & C’s are ridiculous. Please avoid this awful casino site, I promise you will not be happy with the outcome. EDIT: Money has arrived faster than expected.
At least one real money deposit must be made and wagered before the first withdrawal can be processed.
Minimum deposit
The minimum deposit amount will vary depending on the player's jurisdiction and chosen payment method.
I am a member of many casino and betting websites and Energy Casino is the first one I’ve come across that requires you to wager your deposit at least once before you can withdraw your money! Ridiculous.
Inactive account fees
An "Inactive Account" is an account that has a real-money balance and no bets recorded for six (6) consecutive months (180 days).
Once an account becomes an Inactive Account, Energy will charge five (5) EUR (or equivalent in account currency at daily rate) every 30 days as an administrative fee to your account, as long as there is a positive balance.
Restricted countries
You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belarus, Belgium, Brazil, Curacao, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
Would give this casino 0 stars if possible. By all means avoid this casino. When you win they ask all the documents that takes almost 3 days to "verify". After trying sending all the documents they still need more. After that, checking if the last document is approved, my account get's premanently closed with 80€ of winnigs. They emailed me that they've found suspicious activity on my account. Do not log in and check the approval with vpn on that's the "reason" that my whole account got locked. What a big joke this is.
Complaints and disputes
Energy's customer care representatives will acknowledge the receipt of the complaint and strive to communicate the outcome to the user within a maximum of 10 days.
Opened an account yesterday without any issues, deposited 750 GBP without any issues, hit the jackpot on Temple Tumble 2 and when I wanted to withdraw suddenly they tell me I have another account and my winnings have been cancelled. Never seen such fraudulent behavior. Had to file a complaint to IBAS using Resolver. Advice for gamblers - stay away from Energy, as long as you keep losing, everything seems fine, when you start winning, it's a different story.
In cases where the complaint involves complex aspects and is in accordance with applicable regulations, an extension of up to 10 additional days may be required.
How to read this page
Every clause above is copied word for word from Energy's own documents and linked to the source. Player reports under a clause are public Trustpilot reviews about that same issue, unedited and not verified by us. We have not deposited or withdrawn at Energy. The processing time is what the casino states, not a measured result. Compare it with other casinos on the payout board, or read how we check.